So you think you're covered. Damage, theft, personal effects - hey, you've even
worked with your insurance agent to make sure you're covered in case of liability.
Good for you. And yet, too many people who think they've done the responsible thing
end up surprised when, after an accident, their insurance company won't foot the
bill for something the rental car companies call "loss-of-use".
Loss-of-use is a fee imposed by the rental car company on the customer to cover
its lost income while the vehicle is out of commission from an accident--even when
the accident may not have been the customer's fault.