Hurricane Florence is heading for the East Coast and expected to make landfall within days. While the National Hurricane Center says the storm could hit anywhere along the southeastern U.S., tracking models indicate that it is most likely to hit North or South Carolina.
Here's what to do if this hurricane has impacted your rental car reservation.
How to Return a Rental Car During a Hurricane
For the safety of customers and employees, rental locations in storm-affected areas may close temporarily or operate under reduced hours. Call the rental car company and find out if the storm has impacted the location where you are due to return the car.
If rental locations remain open, the company will expect you to return the vehicle on time. If you decide that you need to keep the car longer, let them know. It will be treated as an extension and you'll be billed for the extra days.
If the company is temporarily closing rental locations in the affected area, it may advise you to return the car after the office reopens. If the area is under evacuation, you may be instructed to return the car to a different location within a given radius of the expected return location. Depending on the size of the storm, this radius can be 100 miles or even as much as 500 miles. In either situation, confirm that the rental company will waive all extension fees, late fees and one-way fees.
Sometimes despite your best efforts, circumstances may make it impossible for you to return the car at the time and location stated in the rental car agreement. Contact the rental car company as soon as you are aware of the issue and be sure to document any conversations and communications. It can be useful to email the company's customer support to create a digital paper trail. If your bill contains fees that you feel are unfair, dispute the charges.
If you end up in an area where roads are unpassable and you have to leave your rental car, be sure to park it in a safe place. Call the rental company's roadside assistance department to let them know where to pick up the vehicle. This will likely incur charges, however, so it should be done as a very last resort.
How to Cancel a Prepaid Car Rental During a Hurricane
If you have prepaid for your rental car for a pickup location impacted by a hurricane, contact the rental company to find out if the rental location will remain open. If the rental location will be closed, you should be able to cancel your reservation without being charged a cancellation fee. Be aware that the refund process can sometimes take up to 10 business days.
If you are unable to pick up a prepaid rental car in a location outside the hurricane path because of a cancelled or delayed flight, you should also be able to cancel your reservation and get a refund.
If you have reserved a rental car but have not prepaid, simply cancel the reservation. You will not be charged a cancellation fee.
How to Contact Your Rental Car Company
- Advantage: 800-777-5500
- Alamo: 888-233-8749
- Avis: 800-352-7900
- Budget: 800-214-6094
- Dollar: 800-800-5252
- Enterprise: 855-266-9565
- Fox: 323-593-7486
- Hertz: 800-654-4173
- National: 844-393-9989
- Payless: 800-729-5377
- Sixt: 888-749-8541
- Thrifty: 800-847-4389
Stay Safe During a Hurricane
If you're traveling in an area that is under a hurricane watch or warning, your safety is the most important concern. Download the Hurricane app by the American Red Cross to track and keep tabs on conditions for your destination.